Terms and Conditions
• Orders are charged when submitted.
• If the billing address to the credit card differs from the shipping address, it must be clearly stated on the order for the credit card to be processed and charged correctly.
• Shipments are made via USPS. Shipping charges include freight and handling cost. Expedited shipping costs are at the customer’s expense.
• Special and rush orders will be taken into consideration on a TBD basis. Please contact Customer Service at 408-823-1974 for more information.
NOTIFICATION OF ERROR
• Claims for damages or shortages (if any) must be made in writing within 7 days of receipt of product. For goods damaged in transit, packaging must be kept to substantiate any claims made against carriers.
• We do not accept returns but will allow exchange for other merchandise if the items you are exchanging are still in the current line and in good condition.
• Any orders returned because of refusal, without a legitimate reason, will be reshipped on a prepaid basis only. A $10.00 charge will be assessed to cover additional handling costs. Orders not reshipped will be charged a 15% re-stocking fee. This fee will be charged to your account, along with the shipping charges associated with the order.
• Exchanges are at the discretion of Rachel Eva. Please contact 408-823-1974 to discuss further.